Ring doesn’t fit? Need an exchange?
Roman here. If your ring doesn’t fit, or you need an exchange for any item, email me first at askus@mysecretwoods.com.
I’ll let you know the next step before you send anything back.
For exchanges or resizing, I do charge an additional $10
to help cover the shipping cost for the replacement.
Return shipping labels are not supplied or reimbursed.
Returns
My return policy lasts 30 days from the day you receive your order.
To process a return, I’ll need your order number or proof of purchase.
Exchanges
I replace items if they arrive defective or damaged.
I can also exchange the same item for sizing issues within 30 days
of delivery.
Before sending anything back
Please email me first so I can confirm the return or exchange instructions with you.
This helps me make sure your package is handled properly and nothing gets missed.
Other ways to reach me
Email is still the best option if you want me to keep everything organized by order number.
