Frequently Asked Questions
How long does production take?At Secret Wood, we handcraft every piece individually. Our pieces are not mass-produced meaning the creative process starts the moment the order is placed. It can take up to 2-3 weeks to create an order prior to shipping.
Can I make a custom design?
How long will my ring or pendant last?
All our pieces are made of high-quality materials. Like any other jewellery, they require a certain amount of care to extend their lifespan. Taking good care of your ring or pendant will help it to last for a long time.
Do you ship to my country?
We ship worldwide. Shipping cost is calculated at checkout. Standard shipping takes approximately ten business day while express shipping is 2-3 business days for domestic deliveries (US & Canada). International delivery with standard shipping takes 1-3 business weeks while international express delivery takes 7-10 business days. Please note that certain countries do not have transferable tracking information available for standard shipping. If you are an international customer, express shipping is strongly recommended. If a package ordered without tracking information is lost, we will be unable to refund the purchase.
How to choose the right ring size?
Please refer to the sizing chart to find your correct ring size.
Why are your prices listed in USD?
Though we are a Canadian company, a majority of our customers are based in the United States. Additionally, Secret Wood is a worldwide company and USD is recognized globally as a standard currency.
What if my ring does not fit?
If your Nature ring doesn’t fit, we will resize it for free within 30 days of receiving your order - no hassle for you. For GLO resizing, we do charge an additional $10 to cover the cost of shipping. Return shipping labels are not supplied or reimbursed. If you require resizing, exchange, or return services, please contact our staff at email@example.com for further instructions before returning your order.