Thank you for contacting Secret Woods! Roman here!

It’s just me managing everything—from creating your jewelry to answering your messages—and I do my best to get back to everyone as quickly as possible. For the fastest response, please use the Chat with us plugin on our website. It ensures your message gets delivered and my reply reaches you smoothly.

You can also email me at askus@mysecretwoods.com, and I’ll respond as soon as I can. If you’re using a Gmail account, please check your other folders (like Promotions or Spam) if you don’t see my reply in your primary inbox—business emails sometimes get filtered.

Thanks so much for your patience and understanding! I’ll follow up with an email as soon as I can. 😊