GLACIER GLO

Returns
Our return policy lasts 30 days from the moment you receive your order. In order to complete a return, we require a receipt or proof of purchase.

Exchanges
We will replace an item if defective or damaged.  We can also exchange for the same item if there are sizing issues within 30 days of receiving your order. Please visit out FAQ page for more information on our resizing policy. 

GLO ring resizing carries an additional $10 fee for Canada and the USA customers to cover the cost of reshipping the new ring or $13.90 for our international customers.

Please email us at askus@mysecretwoods.com to request a return or an exchange.

You also can use Facebook and Instagram DM to contact us.

Please note: it's always best to consult a professional jeweller to get sized.

If you have a printer:

1. Right-Click on the image above and select ‘Save Image As.’
2. Print the image at 100% scale (ensure scaling is turned off).
3. Measure the grey bottom section — it should be 3.5 inches from end to end.
4. Cut out the sizing tool (the top section), and wrap the piece of paper around the desired finger.
5. The number that aligns closest with the ‘Read Size Here’ line will be your size (Note: if you are in between two sizes, it is best to round up rather than down).

If you do not have a printer:

1. Cut a thin strip of paper, about 10-12cm long.
2. Wrap the strip of paper tightly around your desired finger.
3. Using a pen or pencil, mark the point where the paper overlaps itself.
4. Lay the strip of paper on a flat surface and use a ruler to measure the distance from the end of the strip to the marking you made, in millimetres. This will give you a measurement of the circumference of your finger.
5. Using the below chart, convert your measurement into a standard US ring size.
6. If you are in between two sizes, it is always best to round up rather than down.

Ring Sizing Chart